Royal Air Maroc drops 15 places in global airline satisfaction survey

Royal Air Maroc (RAM) has fallen 15 spots in Skytrax’s annual ranking of the world’s top 100 airlines, according to Moroccan media.

The rankings, based on feedback from roughly 22 million travelers, assess airlines on criteria such as cabin service, onboard meals, comfort, and airport performance.

RAM now sits at number 70, down from its previous position of 55 in last year’s survey.

Regionally, RAM is ranked sixth in Africa. Ethiopian Airlines maintained its position as the continent’s top carrier for the seventh year, followed by Air Mauritius and RwandAir.

In a recent interview with CNN, RAM CEO Amid Haddou acknowledged operational challenges, pointing to delays in Boeing aircraft deliveries as a source of frustration.

Globally, Qatar Airways was named the world’s best airline, with Singapore Airlines and Cathay Pacific rounding out the top three. Asian carriers dominated the upper ranks, while no U.S. airline made it into the top 20.